Resident Mobile App
A polished iOS and Android app with your name, logo and colours. Residents sign in, submit and track everything in their own language.
Digital service platform for DUN service centres
Bring your service centre into every resident’s pocket
One platform for complaints, aid, events, visits and communication. A branded mobile app for residents and a powerful admin portal for your team.
Hello, welcomeReconshield
Main services
Complaints
Activities
Aid
Events
Councillor
Gallery
Complaint Management
#0412Complaint received
#0398…
#0371✓
Complaint received
Aid approved
Event registered
0Languages in the app
iOS+AndroidiOS & Android
0Ready-to-use modules
0Your branding, your data
Designed for State Assembly Representatives (ADUN) and their service centres
Complaint ManagementVisitor & Visit RecordsAid & AssistanceActivities & ProgrammesEvent Registration FormsInvitation TicketsNews & GalleryCouncillor & Area DirectoryHandbill & OutreachNotificationsFeedback & SatisfactionReports & AnalyticsComplaint ManagementVisitor & Visit RecordsAid & AssistanceActivities & ProgrammesEvent Registration FormsInvitation TicketsNews & GalleryCouncillor & Area DirectoryHandbill & OutreachNotificationsFeedback & SatisfactionReports & Analytics
What we offer
Everything you need to serve residents digitally
We do not just hand over software. We set it up, brand it, train your team and keep it running.
Admin Web Portal
A secure dashboard for your office: manage complaints, aid, events and reports from any browser, with role-based access for each staff member.
Custom Branding & Setup
Your constituency name, logo, colours, areas, categories and forms are configured for you so it feels like your own system from day one.
Hosting, Security & Support
Reliable hosting, secure sign-in, activity logs and ongoing support, so your team can focus on residents instead of servers.
Data Migration & Training
We help bring in your existing records and train your team, so the office is confident before launch.
WhatsApp, Email & Push
Notify residents and route work to councillors and departments through the channels people already use every day.
Complaint received#0412
Feedback & Satisfaction★★★★★
Platform features
A complete toolkit, ready on day one
Every module works together, so information flows from the resident to the right person without paperwork.
- Complaint Management
Residents report issues with photos and location. Cases are routed to the right councillor or department, tracked by status and closed with before-and-after photos.
- Aid & Assistance
Handle food basket and cash aid applications end to end, with approvals, status updates and printable payment vouchers.
- Activities & Programmes
Publish programmes and field visits, let residents say whether they are attending, and highlight featured activities with a rotating banner.
- Event Registration Forms
Build registration forms in minutes. Signed-in residents are pre-filled, guests can join too, and you get a live attendance report.
- Invitation Tickets
Issue invitation tickets with QR codes for dinners, ceremonies and community events, and check guests in at the door.
- Reports & Analytics
Clear charts and exportable reports on cases, visitors, aid and attendance to support better decisions.
How it works
From first call to launch day
A simple, guided process designed for busy service centres.
1
Discover
We learn how your office works and which services matter most to your residents.
2
Configure & Brand
We set up your areas, categories, forms and branding in the portal and the app.
3
Train & Launch
Your team is trained, data is imported and the app is published for residents.
4
Support & Grow
We keep it running and add improvements as your needs grow.
Benefits
Better service for residents, better control for your office
Digital service builds trust. Here is what changes when your service centre goes mobile.
Faster response
Complaints are routed instantly instead of waiting in a queue or a paper file.
Visible accountability
Residents see the status of their case, which builds confidence and trust in your office.
Decisions backed by data
See which areas and issues need attention most and plan programmes with real numbers.
Frequently asked questions
Can the app use our own name and logo?
Yes. The app and portal are branded for your constituency, including the name, logo, colours, areas and categories.
Who owns and controls the resident data?
Your office manages the data. The platform includes consent, access control, activity logs and a data-deletion request feature to support responsible handling.
Which languages are supported?
English, Bahasa Melayu, Chinese and Tamil, and residents can switch language at any time.
How long does it take to launch?
It depends on your scope and data. After a short demo we will share a clear plan and timeline for your office.
Ready to take your service centre digital?
Book a short demo and see the platform working for your constituency.